Glossary
Administrator
Section titled “Administrator”A dashboard user with full access to all system features, including managing all providers, users, categories, and reports. See Roles & Permissions.
Appointment Slot
Section titled “Appointment Slot”A specific date and time offered by a listing that a client can select during a session. Each slot can be booked by one client. Slots are added and managed by administrators or provider members.
The set of listings and appointment slots a client has selected during a session. The cart is shown in the Step 5 review screen and cleared once the session is submitted or terminated.
Category
Section titled “Category”A service type used to organise listings and filter what is shown to clients. Clients select categories in Step 3 of the prison interface. Categories are managed by administrators.
Client
Section titled “Client”A person who is incarcerated or recently released who is assisted by prison staff during a session to find and book community services.
Drop-in
Section titled “Drop-in”An alternative to booking a specific appointment slot. A provider can enable drop-in on a listing so clients are told when and how to attend (e.g. “Mon – Fri 9am to 5pm”) instead of reserving an exact date and time. A listing can offer drop-in, real appointment slots, both, or neither.
Eligibility Filter
Section titled “Eligibility Filter”A setting on a listing that restricts which clients see it during Step 4, based on gender, age range, or Indigenous status. Listings without filters are shown to all clients.
Eligibility Note
Section titled “Eligibility Note”A text field on a listing that describes any specific requirements a client must meet to access the service. Displayed to clients and staff in a highlighted box during Step 4.
Fallback Provider
Section titled “Fallback Provider”A provider that is shown to clients when no other services match their demographics and category selections. Intended to ensure every client has at least one contact option. Set by an administrator.
Listing
Section titled “Listing”A service offered by a provider, shown to clients during Step 4 of the prison interface. Whether a listing displays as a plain contact listing or shows a booking interface (appointment slots and/or drop-in) is worked out automatically from whether the listing currently has slots or has drop-in enabled — it isn’t a type you choose when creating the listing.
Member
Section titled “Member”See Provider Member.
Print Page
Section titled “Print Page”The screen shown after a session is submitted (Step 5). It displays a formatted summary of the client’s selected appointments and contact listings, ready to be printed and given to the client.
Provider
Section titled “Provider”An organisation that offers services to clients through the Wayfinding App. Each provider has a profile with contact details and can have multiple listings. Managed in the dashboard.
Provider Member
Section titled “Provider Member”A dashboard user who has been assigned to one or more providers by an administrator. Can manage listings and appointment slots for their assigned providers. Cannot access categories, all users, or reports (unless given permission).
Session
Section titled “Session”A single use of the prison interface, from the time it is started to when it is completed or terminated. Sessions are logged with demographic data, listings displayed, and selections made.
Session Timer
Section titled “Session Timer”A clock displayed in the top bar of the prison interface showing how long the current session has been running.
One of the five sequential screens in the prison interface workflow: (1) Privacy & Consent, (2) Client Demographics, (3) Category Selection, (4) Service Listings, (5) Review & Submit.
Terminate Session
Section titled “Terminate Session”The action of cancelling a session before it is completed. Triggered by the “Terminate session” button in the top bar. Records the session as cancelled and discards any demographic data entered.