Managing Appointment Slots

Appointment slots are the specific dates and times that clients can select when booking a service during a session. Slots belong to booking listings.

This Provider has one booking listing with some expired and active appointments.

Adding a Slot

1. Go to your provider and click the Appointments tab
2. Click on a booking listing to view its slots
3. Click New Slot
4. Select the date and start/end time for the appointment
5. Set the capacity for this appointment
6. Click Create Slot

Add new slot dialog.

Slot capacity

By default every appointment slot has a capacity of one. However, service providers may prefer to attend to multiple clients at an appointment at the same time. Where this is the case the capacity for a slot can be increased. The slot will be displayed on the Prison Interface until the capacity is filled.

Each slot card shows its capacity and the number of bookings that have been made against it (the Booking Count)

A single slot card. Note the capacity (max of 2) and the booking count, which is also 2. This means this slot is full. Note also that this slot is expired as it occurred in the past. To delete this slot click on the Delete icon in the top right of the card.

Publishing Slots

Like Information and Booking listings, Appointments slots must be published before they appear on the Prisons Interface

Removing a Slot

Click the remove option next to a slot. The slot is immediately removed and will no longer be shown to clients.

Note

If a client has already selected a slot during a session, removing it from the dashboard does not automatically notify the client or cancel the booking.

If you need to cancel a confirmed booking, contact the client or their support worker directly.

Expired Slots

Slots expire when their start date is in the past. Expired slots are not automatically deleted from a booking listing. This is for reporting and audit purposes (eg: you may want a record of how many clients booked into past slots).

You do however have the ability to delete expired slots should you wish to do so. Click on the delete icon on the slot card to delete the slot.

Recurring Slots

This app does not provide for recurring slots (eg: weekly appointments). Each appointment slot must be created manually.

When All Slots Are Booked

Once every slot in a booking listing has been selected by a client during a session, no slots will appear for that listing. To make the listing available again:

• Add new slots for future dates
• Or coordinate with your organisation about availability and update accordingly

Coordinating With Your Organisation

Appointment slots in the Wayfinding App should reflect real availability from your organisation. Before adding slots:

• Confirm the appointment time with the relevant staff member or team
• Check room or resource availability if applicable
• Ensure someone in your organisation will receive the booking confirmation email and can follow through on the appointment