Downloading Reports

The Reports section allows administrators (and users with report access) to download a complete export of session data as an Excel workbook.

Session reports are available by downloading an Excel spreadsheet containing the session logs.

Accessing Reports

Navigate to Reports in the sidebar. If you do not see this section, your account does not have report access — contact an administrator.

Downloading the Session Log

Click Download session logs. The system will generate the report — this may take a few seconds. A notification will appear and the file will download automatically.

Note

The spinner may continue to spin after session logs are downloaded. This can be ignored and reset by navigating to another part of the app.

If the spinner doesn't stop spinning after the download is complete then just navigate away from the page.

What the Report Contains

The Excel workbook contains five sheets:

Sheet	Contents
Sessions	One row per session, including start and end time, status (completed/cancelled), and all demographic fields (gender, age, Indigenous status, prison status, etc.)
Displayed Listings	All listings that were shown to clients across all sessions, with a column noting whether each offered drop-in
Displayed Appointment Slots	All appointment slots that were visible to clients across all sessions
Selected Information Listings	Contact-only listings (no slot or drop-in booked) that clients actually selected during sessions
Selected Appointment Slots	Appointment slots and drop-ins that clients booked during sessions — a column notes which selections were drop-ins, shown with “Drop-in” in place of a date

Using the Report

The report is intended for research and operational review. Common uses include:

• Tracking service uptake — which providers and listings are being selected most often
• Identifying gaps — sessions where no services were displayed or selected may indicate missing listings for certain demographics or locations
• Monitoring session volume — the Sessions sheet shows how many sessions are being conducted over time
• Research reporting — demographic data from sessions is de-identified and suitable for aggregated research analysis

Note

The report includes all sessions from the beginning of the system’s operation. For a specific date range, use Excel’s filter functionality on the date columns.

Data Handling

Session data includes demographic information. Handle the report in accordance with your organisation’s data handling policies and the privacy statement provided to clients. Do not share session-level data with unauthorised parties.