Terminating a Session

The Terminate session button appears in the top bar throughout the prison interface (Steps 1–5). Use it to cancel a session before it is completed.

When to Terminate a Session

You should terminate a session if:

• The client does not consent to the privacy statement in Step 1
• The session needs to stop before reaching Step 5 (for example, the client changes their mind, or there is an interruption)
• The session was started in error

The Terminate Session button appears at the top right

What Happens When You Terminate

When you click Terminate session:

• A confirmation prompt will appear asking you to confirm
• If confirmed, the session is immediately cancelled
• The system records the session as Cancelled with the time it was terminated
• Any information entered in previous steps is discarded — no personal data is retained
• The interface resets to Step 1, ready for a new session

What Is Recorded

For terminated sessions, the system records:

• That a session started and was cancelled
• The time the session started and ended
• Which step was reached before termination

No demographic information or client name is retained for cancelled sessions.

Difference Between Terminating and Completing

	Terminated session	Completed session
Status recorded	Cancelled	Completed
Demographics retained	No	Yes
Bookings sent	No	Yes
Print page shown	No	Yes

Tip

If you accidentally navigate away from the browser instead of using Terminate session, the session may be left in an incomplete state. Always use the Terminate session button to ensure a clean cancellation.