Managing Listings

Listings are how your organisation’s services appear to clients during a session. Every listing uses the same form — there’s no separate “contact-only” or “booking” type to choose. Whether a listing shows a booking interface to clients is worked out automatically: it does once it has an appointment slot or drop-in enabled, and shows as a plain contact listing until then. See Managing Appointment Slots for adding slots, and Drop-in below for the other way to make a listing bookable.

Creating a New Listing

1. Go to your provider and click the Listings tab
2. Click New Listing
3. Fill in the listing details:
   • Name — the name of the service, as it should appear to clients
   • Category — the service category clients use to filter listings in Step 3
   • Description — a clear description of what the service offers and how it can help
   • Drop-in — toggle on if clients can attend without booking a specific time (see Drop-in below)
   • Drop-in Details — only editable once Drop-in is on; tell clients when and how to attend, e.g. “Mon – Fri 9am to 5pm”
4. Set eligibility filters if the service is not available to all clients:
   • Gender — select a specific gender, or leave open for all
   • Age range — set minimum and/or maximum age, or leave open
   • Indigenous status — restrict to specific status, or leave open
   • Eligibility Notes — any specific requirements clients must meet to access this service
5. Click Create Listing

New Listing dialog

Notes on Eligibility Criteria

Criterion	Notes
Gender	Selecting Male or Female will display this listing only to those clients who select Male or Female in the Prisons Interface. Selecting Any will display this listing to clients regardless of which gender they select.
Indigenous Status	Selecting Aboriginal or Torres Strait Islander will display this listing to clients who select Aboriginal or Torres Strait Islander and will not display it to clients who select Non-Indigenous. However, it will display this listing to clients who select Prefer not to say. Selecting Non-Indigenous will display this listing to clients who select Non-Indigenous or Prefer not to say but not to Aboriginal and Torres Strait Islander clients. Selecting Any will display this listing to all clients.
Min Age and Max Age	You can leave one or both of these fields blank. If both fields are left blank then this listing will be displayed to clients of all ages. If this listing is to be displayed to adults only, then enter 18 as the Min Age and leave Max Age blank. If this listing is to be displayed to, say, young people between 16 and 25 then enter 16 as the Min Age and 25 as the Max Age.
Eligibility Notes	Add extra notes in this listing regarding eligibility criteria that are not covered by the Age, Gender and Indigenous status filters

As you complete your filtering criteria the system will display a plain text summary of your criteria at the bottom of the screen.

A plain text summary of your filter criteria is displayed to the left of the Create Listing button.

Editing a Listing

Click the edit icon on a listing card to update any of the listing’s details. Changes take effect immediately and will be visible in the next session.

Edit Listing button.

Publishing and Hiding a Listing

By default when a new listing is created it is saved as a Draft.

Draft listings are not displayed on the Prisons Interface. This allows you to edit and finalise a draft and publish it when you are ready to do so.

To publish a listing you can either select the Published toggle in the Create Listing or Edit Listing Dialogs

Publish toggle in create/edit Listing dialog.

Or you can use the ‘Eye’ icon in the Listing card.

Publish/draft toggle on Listing Card.

This listing is in draft and will not appear on the Prisons Interface.

Deleting a Listing

Click the delete icon and confirm. The listing will be removed from the system and will no longer appear to clients.

Delete Listing button.

Drop-in

Turning on Drop-in for a listing tells clients they can attend without booking a specific appointment — use Drop-in Details to say when and how (e.g. “Mon – Fri 9am to 5pm”, or a phone number to call ahead). A listing with drop-in enabled shows a booking interface to clients exactly like one with appointment slots does; a client can select either a real slot or the drop-in option, whichever suits them, but not both for the same listing. Drop-in and appointment slots can be used together on the same listing, or on their own.

Appointment Slots

Adding at least one upcoming slot to a listing is the other way to make it bookable. See Managing Appointment Slots for how to add and manage slots.

A listing with no slots and no drop-in will show to clients as a plain contact listing in Step 4 — there to be selected for its contact details, not booked.

Tips

• If a service is temporarily unavailable, consider removing its appointment slots and turning off drop-in rather than deleting the listing — this keeps the listing ready for when availability returns
• You can unpublish any listing if you want to hide it from the Prisons Interface temporarily
• Review your listings regularly, especially after your organisation makes changes to programs or contact details