Step 4 - Service Listings

Step 4 displays all services that match the client’s demographics and selected categories. This is where the client chooses which services to include in their printout.

Contact Listings and Bookable Listings

Whether a listing shows as a plain contact listing or as a bookable listing depends on what the provider has set up for it — it isn’t a fixed category. A listing becomes bookable as soon as it has an available appointment slot, drop-in enabled, or both.

Contact Listings

A listing with no available slots and no drop-in shows contact details only — no appointment booking is available. These are services the client can contact themselves after release.

A contact listing showing the service name, description, eligibility note, and expandable provider contact details.

Each contact listing shows:

• Service name and description
• An eligibility note (if applicable) highlighting any specific requirements
• Provider contact details (phone, email, address) — click to expand if collapsed
• A Select button to add the listing to the printout

Bookable Listings

A bookable listing offers appointment slots, drop-in, or both.

A bookable listing showing available time slots. Only one option per listing can be selected.

Each bookable listing shows:

• Service name and description
• Eligibility notes
• Available date and time slots, and/or a Drop-ins available option with any details the provider has given (e.g. “Mon – Fri 9am to 5pm”)
• A Select button next to each slot and next to the drop-in option

Only one slot or the drop-in option can be selected per listing — selecting one and then the other replaces the first.

Selecting Listings and Slots

• Click Select next to a contact listing, an appointment slot, or a drop-in option to add it
• The button changes to Remove once something is selected — click again to deselect
• You can select multiple contact listings and multiple bookable listings (slots or drop-ins) from different providers
• There is no limit to how many selections you can make

When No Matches Are Found

If the client’s demographics and category selections return no matching services, a warning banner will appear. The system will display a fallback provider — a general contact with broad support available to anyone. You can still select the fallback provider’s contact information for the printout.

The Fallback Provider is displayed at the bottom of each screen, even if no matching services are returned.

If this happens, you may also want to:

• Go back to Step 2 and adjust any “Don’t know” answers if the client is now able to provide more detail
• Go back to Step 3 and add more categories

Eligibility Notes

Some listings include an eligibility note displayed in a highlighted box. Read this with the client to confirm they meet the requirements before selecting the service. Selecting a service the client is not eligible for may result in a wasted contact or appointment.