Managing Appointment Slots

Appointment slots are the specific date and time options that clients can select from during Step 4 of the prison interface. Slots belong to a listing — adding one is one of the two ways to make a listing bookable (the other is drop-in).

Accessing Appointment Slots

1. Go to Providers in the sidebar
2. Click on a provider card
3. Go to the Listings tab
4. Click on a New Slot on a listing to add and edit appointment slots

This Provider has one listing with some expired and active appointments.

Adding a Slot

1. On a listing, click Add Slot
2. Select the date and time for the appointment
3. Set the duration or end time
4. Click Save

The slot will immediately appear as an option in Step 4 of the prison interface.

Managing Existing Slots

Each slot is listed under its listing. For each slot you can see the date and time range. You can:

• Remove a slot — click the remove/delete option next to the slot

Note

There is currently no way to mark a slot as filled from the dashboard. A slot that has been selected by a client during a session will no longer appear as available in future sessions. If an appointment falls through and needs to be made available again, delete the old slot and create a new one.

Best Practices

• Add slots in advance — slots that appear in the past will not be shown to clients, so keep the slot list up to date
• Remove expired slots regularly to keep the listings tidy
• Coordinate with providers to ensure slots are actually available before adding them — a client selecting a slot that is no longer available will result in a wasted booking
• If a provider is temporarily unavailable, remove their slots rather than deleting the listing — this preserves the listing for when they are available again